I am one of those early users of Twine who have had difficulty getting notifications by email; but have been able to finally adjust "spam" filters on their primary email provider so that Twine messages are "let through'. (Which however does raise the question why I should have to take actions to allow messages from a device that I own, and that are of importance to me, to be delivered to me.)
In the case of my primary email provider (Symaptico, which is a shell on the MSN Hotmail platform, I have been able to add @supermechanical
.net to my "safe" senders list. (Which raises another question, why do I have to specify as safe senders or domains that cannot possible do harm to Sympatico, MSN or Hotmail by delivering my mail; I did not pay these entities to protect me from my mail, but to DELIVER my mail!)
And then there is Apple, aka @me
.com, etc, who will not deliver my Twine messages to me, and do not provide any mechanism for me to specify either my Twine's name, or @supermechanical
.net, or both, as safe.
Think for a moment, if Canada Post, or the US Post Office, decided to allow a clerk, with criteria that were secret and vague, to decide that some of your mail should be shredded without notification, some should be held but you would be told so but then couldn't actually get it, and some would be delivered, but some of it marked as BAD mail and you would have to get it from some-place away from your normal mailbox; what sort of uproar would that cause.
Why isn't this happening with email?
Here is a note from me to John Kestner, who has worked valiantly on getting email through to me and many others, but maybe is working on the wrong end of the problem.
You will be glad to know (but not very much) that as far as the Apple system is concerned, you have managed to get past the 1st two levels of their e-mail filtering. Mail from my Twine now does get put through to my @me
.com address (and I assume also to @iCloud
.com, etc.) account, but only to be sent to the "Junk" folder, hence not sent on to my iPhone, iPad, or Outlook client. On the iCloud email web client, I can see the email in the Junk folder, and I can select it, and click the Not Junk button, and indeed, it gets moved to my Inbox and pushed to my iDevices and Outlook. But, that does not add either the sender, my Twine's ID, or supermechanical.net, to any safe sender list, as there does not appear to be any such thing in Apple thinking.
Trolling around on Apple support, I learn, with some effort, because they are not exactly open about their policies, that they categorize email in 4 ways:
1. - so very dangerous, that they simply delete it without any other action;
2. - dangerous enough that they delete it, but at least send a notification to the recipient, who nevertheless can't get it;
3. - dangerous, but considered safe enough that they will put it into the recipients Junk folder, but, they have to access it there on the web, and mark it as Not Junk, but that does not do anything to change the actions for further email from the same sender or domain;
4 - safe; so we'll let the recipient read it by sending it to wherever they have said they want to see email.
OK, that got a bit heavy. But, that is the meta-issue here
All this for protection from terrible things - like what? Apple does not give any information about their spam algorithms or parameters used, at least not that anyone in the non-Apple world can see.
Meanwhile, as one trolls around Apple support forums, one gets complaints from people who do not receive receipts for read emails sent to domains that are legitimate, but somehow don't pass Apple standards. Others complain of important email that never arrives. More others complain of email arriving, being replied to, being replied to by the recipient, but that reply never arrives. The whole filtering system that Apple uses, from reports, is arbitrary, inconsistent, and chaotic
John, you're a techie, and you are trying to get a product out, and a company going, but getting in the way of that is a big company big brother mentality that has no place on the Internet (and it is not just Apple, it is also Microsoft, who on the Hotmail platform, were also blocking Twine messages, except there they at least have the option of letting you add senders and domains to a safe list -Apple doesn't even allow that).
I'm just a Canadian retired guy who likes to play with techie things, but even up here we have what we call Charter rights, one of which is what you down there call Freedom of Speech. I am not actually sure what that defines in either of our countries, but I somehow think that freedom does not allow someone to arbitrarily set up a filter that stops me from hearing what someone else speaks, Even more, I think it does not allow someone to set up a filter that stops me from hearing a message from a device that I own, and that I have asked to receive because that message is important to me, just because it is not acceptable to some mechanism.
Up here, I'd call up my member of Parliament, and ask him to take this further, as an issue affecting my rights as a citizen.
Do you have a local member of Congress, that might do something like that?
OK, that got a little more heavy, but that is the meta-issue here. If devices like Twine, and a lot of the future Internet, are going to succeed, we can't have intermediaries of Internet messages decide what information should be transmitted, and what should not.
And, think for one minute, if either the US Post Office, or Canada Post, went into a mode where some clerk decided, based on some unpublished criteria, which mail would simply be shredded, which mail would be retained and the recipient notified and asked to defend why they should get it, but the can't, and which would be delivered, how much of an uproar that would cause?